Crypto.com is a prominent cryptocurrency exchange launched in 2016 that supports trading, investing, staking, wallets, NFTs and more. Our crypto.com review provides a comprehensive look at its features, fees, security, verification process and overall user experience.
Integration with Hardware Wallets
In November 2022, Crypto.com announced support for hardware wallets by integrating with Ledger. Users can now import their Ledger wallet into the Crypto.com app and extension for an added layer of security.
Key highlights of the Ledger integration:
- Seamless import of Ledger devices into Crypto.com wallet
- Hardware protection for private keys
- Support for 40+ crypto assets from Ledger to Crypto.com
- Access Ledger assets directly from the Crypto.com interface
Crypto.com Review of Pros and Cons
|Competitive fees starting at just 0.4%
|Confusing fee structure
|Good security measures
|Mediocre customer support
|Supports staking and lending
|Account lockouts and withdrawal issues reported
|Over 250 tokens offered
|Not ideal for complete beginners
|Discounts for CRO holders
|Ecosystem of products
Crypto.com offers transparent and competitive trading fees starting at just 0.4%. It also implements robust security measures including MFA, whitelisting and majority of funds held in cold storage.
The platform supports over 250 tokens and an entire ecosystem of crypto products like crypto credit cards, DeFi wallet, and NFT marketplace. This makes it a good choice for intermediate to advanced traders.
However, the fee structure can get confusing with several tiers linked to trading volume and CRO holdings. There are also quite a few user complaints about poor customer support leading to account lockouts. Hence, Crypto.com may not be suitable for beginners.
- Crypto.com has over 80 million users worldwide
- The company generated $1 billion in revenue in 2021 and 2022.
- Crypto.com processes over $7.5 billion in monthly spot trading volume
- It has made 15 investments in other crypto companies to date.
- Crypto.com acquired 5 companies since 2020, including The Card Group, The Small Exchange and Nadex.
- The company grew from 250 employees in 2020 to 4,500 employees in 2022.
- 73.13% of Crypto.com’s audience is male, while 26.87% is female.
- 21.43% of its users are 18-24, making it most popular among young adults.
- Crypto.com’s website has around 300,000 daily visitors and 9 million monthly visits.
- The Crypto.com mobile app has been downloaded over 10 million times on Android and enjoys a 4.6 star rating.
Crypto.com offers competitive fees starting at just 0.4% for trades under $250K monthly volume. This goes lower based on 30-day trading volume and CRO holdings.
Makers enjoy zero fees while takers pay a maximum of 0.4% based on volume tiers. This makes it cheaper than most competitors.
Crypto.com implements robust security measures:
- Majority funds held offline in cold storage
- Multi-factor authentication
- Whitelisting of addresses
- FDIC insurance for USD balances
There have been no major security breaches reported so far.
Crypto.com Verification Process
The verification process involves submitting ID proof, selfie, contact details and proof of address. This is in line with other major exchanges.
The entire process is quick and completed within 5-10 minutes in most cases. Fully verified users enjoy higher limits.
Crypto.com Customer Service
Crypto.com offers customer support via email, live chat and help center. Phone support is not available.
While agent response time is usually less than 12 hours, users have complained about getting copy-pasted or unhelpful responses in some cases.
Crypto.com User Experience
The Crypto.com exchange is available via iOS, Android and Web. The mobile app offers the most features in an easy-to-use interface.
It also has a simple trading interface akin to mainstream trading apps, making it easy for beginners to buy, sell or swap tokens.
Available Tokens on Crypto.com
Crypto.com supports over 250 tokens including popular ones like Bitcoin, Ethereum, Solana, Cardano and more. It also offers its native CRO token which gives holders discounts on trading fees.
CRO tokens can also be staked for up to 14.5% APY interest rates.
Crypto.com holds licenses to operate in several major markets. Key licenses include:
- ISO/IEC 27001:2013 certification
- Class 3 VFA license from MFSA
- Anti-Money Laundering licenses
Liquidity and Volume
Crypto.com witnessed over $7.5 billion in spot trading volume in November 2022. It enjoys high liquidity across popular trading pairs like BTC/USDT, ETH/USDT etc.
Crypto Derivatives volume crossed $1.5 billion, showing growing demand.
Staking and Lending
Crypto.com allows users to stake their CRO and other tokens to earn up to 14.5% APY interest. There are fixed-term as well as flexible staking options.
It also facilitates crypto-backed loans by allowing users to stake tokens as collateral.
Crypto.com App and Web Experience
Crypto.com Web Experience
The exchange website offers a simple dashboard to track holdings, buy/sell crypto and fund your account. But advanced trading features are only available on the mobile app.
Crypto.com App Experience
The Crypto.com iOS and Android app is feature-rich, easy to use, and ideal for beginners and advanced traders alike. The app enjoyed over 1 million downloads in November 2022.
Crypto.com is recommended for intermediate to advanced cryptocurrency traders seeking a platform with low fees, robust security and an ecosystem of related crypto offerings.
It may not be very suitable for complete beginners due to account lockout issues and lackluster customer support.
|Lower fees, more tokens
|Limited payment methods, poor support
|Beginner friendly, insured custody
|Much higher fees
|Great customer support, secure
|Less tokens, not available worldwide
Binance offers even more tokens at cheaper rates compared to Crypto.com. However, it has faced regulatory uncertainties and offers limited payment methods.
Coinbase is more suitable for complete beginners but comes at almost 10X the trading fees.
Kraken is also a highly secure exchange with stellar customer support but lower number of tokens and limited availability worldwide.
Does Crypto.com have an app?
Yes, Crypto.com offers a feature-rich mobile app for iOS and Android with an easy-to-use interface.
What are Crypto.com fees?
Crypto.com charges a maximum Maker fee of 0% and Taker fee of 0.4%, with reductions based on trading volume and CRO holdings.
Is Crypto.com insured?
Yes, USD balances on Crypto.com enjoy FDIC insurance coverage for up to $250,000. Further, it stores majority crypto funds in cold storage.
How long does Crypto.com verification take?
The ID verification process takes 5-10 minutes in most cases for Crypto.com. Users are advised to keep their ID proofs ready for a quick KYC process.